Reserveringen Medewerker
Core
Front-of-house reservations agent handling individual and group bookings, upselling services, and ensuring booking accuracy for Hotel Arena in Amsterdam.
Role type
Front-of-house reservations agent
Builds
Hotel stays and guest experiences
Domain
Hospitality / Hotel
Required skills
Reservation management, upselling, multilingual communication (Dutch/English), attention to detail, system proficiency (Mews)
Preferred skills
Experience with Mews system, weekend availability
Responsibilities
Accept and process individual and group reservations, assist guests with stay inquiries, modify existing bookings, advise on additional services, ensure accurate booking entries in the system, prepare and send quotes, maintain contact with guests and external parties.