Help Desk Specialist
Core
Provide Level 2 technical support and manage workstations for a multinational pharmaceutical client in Bologna, ensuring operational continuity for end-users including VIPs and management.
Role type
Level 2 Help Desk Specialist (Workplace Specialist)
Builds
IT support services for a pharmaceutical client
Domain
IT Support / Workplace Management
Deliverable
client delivery
Required skills
Level 2 troubleshooting, hardware and software support, ITSM ticket management, Windows and macOS OS installation and configuration, Active Directory user management, SCCM software distribution, Microsoft 365 support, LAN/WAN/Wi-Fi troubleshooting
Preferred skills
VIP support experience, Italian language proficiency
Technologies
Windows, macOS, Active Directory, SCCM, Microsoft 365, ITSM platforms
Responsibilities
Provide Level 2 technical support for hardware and software issues, manage workstation installation and maintenance, resolve tickets via ITSM platforms, configure and update operating systems, manage Active Directory accounts, distribute software via SCCM, troubleshoot network connectivity, provide dedicated support to VIPs and management