Technical Delivery Lead (Cyber & Managed Services)
Core
Lead the operational delivery of managed cyber security, cloud, and connectivity services by resolving complex service challenges and driving continuous improvement.
Role type
Senior Technical Delivery Lead (Managed Services)
Builds
Managed cyber security, cloud, and connectivity service operations
Domain
Cyber security, Cloud, Networking, Telecommunications
Required skills
Root cause analysis, Service performance monitoring, Cross-functional coordination, Operational issue triage, Continuous improvement, Stakeholder management, Incident trend analysis, Service availability management
Preferred skills
ITSM practices, Service excellence frameworks, Data-driven decision making, Technical operations background
Technologies
ITSM, Cyber security tools, Cloud platforms, Networking infrastructure
Responsibilities
Act as a central escalation point for complex service and system issues, Assess and triage issues to determine root cause and severity, Coordinate technical teams to resolve service performance impacts, Monitor service performance metrics and incident trends, Identify recurring operational issues and efficiency opportunities, Track issue resolution outcomes and lessons learned
Seniority
Senior, hands-on IC