Sales Support - Top Clients - Categorie Protette
Core
Back-office sales support for National Accounts, handling commercial activities, order management, and client service integration.
Role type
Sales Support Specialist (National Accounts)
Builds
Commercial offers, contractual analysis, periodic billing reports, and order renewals for key clients.
Domain
B2B Sales Operations / Account Management
Required skills
Contract analysis, offer production, order management, billing reconciliation, client communication, service integration monitoring, internal service coordination, SLA adherence.
Preferred skills
Experience with commercial document processing, price increase/rebate handling, customer satisfaction surveys.
Responsibilities
Produce offers according to defined SLAs, analyze contracts for offer generation, manage periodic billing and reporting, handle client order renewals, process commercial documents for price increases/rebates, serve as a contact point for commercial requests and service integration, monitor client satisfaction via follow-up calls, verify internal service delivery against contractual terms, collaborate with internal services to resolve discrepancies or delays.