Servicespezialist:in
On-site
Core
Customer service specialist providing active passenger assistance, information, and travel alternative solutions at train stations.
Role type
Station Customer Service Specialist
Builds
Passenger information and assistance services for Deutsche Bahn
Domain
Public Transportation / Railway
Deliverable
client delivery
Required skills
Passenger assistance, travel alternative planning, information system usage, document issuance, shift work flexibility
Preferred skills
Knowledge of transport geography, MS Office proficiency
Responsibilities
Provide active passenger assistance and information at stations, issue travel alternatives for missed connections, handle passenger rights (e.g., taxi vouchers), manage station signage and lost property, execute special orders from station management