Customer Care Team Leader
Core
Lead and develop a customer service team to ensure exceptional service and support delivery.
Role type
Customer Care Team Leader
Builds
Customer service operations and team performance
Domain
Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, policy development, metrics analysis, escalation management, cross-functional collaboration, performance evaluation
Preferred skills
Knowledge of Zendesk or Salesforce, familiarity with industry trends
Responsibilities
Manage and coach customer service representatives, develop service policies, analyze service metrics, handle escalated complaints, collaborate with other departments, conduct performance evaluations