Vice President, Customer Engagement and Performance – Asia Pacific Franchise
Core
Lead customer engagement and performance strategy for the Asia Pacific Franchise, ensuring institutions optimize processes to meet Mastercard's rules, standards, and safety/security priorities across fraud, compliance, and risk.
Role type
Senior leadership (Vice President) in customer engagement and franchise performance
Builds
Regional customer engagement models, performance management frameworks, and stakeholder relationships for the Asia Pacific Franchise
Domain
Financial services / Payments / Risk & Compliance
Required skills
Strategic thinking, People management, Risk management, Compliance management, Fraud operations, Customer engagement, Business strategy, Team leadership, Analytical skills, Cross-functional collaboration
Preferred skills
Mandarin speaking ability, Payment industry knowledge
Technologies
None explicitly stated
Responsibilities
Create and communicate regional customer engagement approaches; Refresh strategy to assist customers in protecting brand integrity and mitigating payment risk; Lead initiatives to address Franchise vulnerabilities and events; Deliver detailed Customer review meetings and training programs; Establish effective engagement models between the Franchise team, customers, and industry stakeholders; Manage and coach team members to meet performance objectives
Seniority
Executive (Vice President), strategic leadership with hands-on team management