Klantenservice medewerker
Core
You are the voice that resolves technical maintenance issues for homeowners, coordinating between residents and technical specialists to ensure timely service delivery.
Role type
Customer service coordinator (technical maintenance)
Builds
Schedules and dispatches technical specialists for home installations and inspections
Domain
Home services / Technical maintenance
Deliverable
client delivery
Required skills
Customer communication, appointment scheduling, data entry, proactive outreach, conflict resolution
Preferred skills
Prior customer service experience, self-management
Technologies
Telephone, email, WhatsApp, internal systems
Responsibilities
Answer resident questions about technical maintenance via phone, email, and WhatsApp; Plan and schedule appointments for technical specialists to optimize routes; Proactively contact residents to remind them of scheduled inspections; Accurately process customer data into systems for specialists; Maintain empathy and calm during challenging customer interactions