Program Manager
Core
Lead and implement large-scale programs and projects to drive strategic goals for the Community Support organization, improving productivity and efficiency.
Role type
Senior Program Manager
Builds
Strategic and operational initiatives for the Community Support organization
Domain
Travel industry, Community Support operations
Required skills
Program management, Project management, Cross-functional collaboration, Stakeholder management, Change management, Risk management, Strategic planning, Resource allocation, Process improvement, Data analysis
Preferred skills
MBA or graduate degree, PMP/Prince2 certification, Call center environment experience, High-growth/high-volume service operations experience
Technologies
JIRA, Asana, Smartsheets, Google docs, Scrum, Agile
Responsibilities
Define, launch, and execute multiple strategic and operational initiatives; Lead and deliver large programs with measurable outcomes; Plan and execute global strategic priorities; Collaborate cross-functionally to drive key programs; Manage change by influencing stakeholders and mitigating risks; Prepare presentations and communicate program status to senior leadership; Collect business requirements and prioritize with Product/IT stakeholders; Identify opportunities for product improvements and tools; Assess project risks and drive process improvements.