Customer Support Consultant - Smartly
Core
Delivering friendly, professional customer support for a SaaS payroll platform, resolving queries first-time and ensuring customer satisfaction.
Role type
Customer Support Consultant
Builds
Customer support experience and product knowledge for Smartly's software
Domain
SaaS / Payroll / Human Capital Management
Deliverable
client delivery
Required skills
Problem-solving, organizational skills, MS Office proficiency, Dynamics 365 proficiency, clear communication
Preferred skills
Bachelor of Commerce or similar degree, NZPPA certification
Responsibilities
Deliver polite, professional, and timely customer support; Communicate clearly with customers and maintain accurate case notes; Escalate customer feedback or complaints; Build and maintain knowledge of software; Use and update Knowledge Base; Manage availability in contact centre systems; Work with internal teams and third parties; Participate in training and coaching.
Seniority
Individual Contributor