Customer Service Officer
Core
First point of contact for freight customers, handling enquiries, organizing collections, providing quotes, and keeping customers informed on freight movements.
Role type
Customer Service Officer
Builds
Positive customer experience and operational clarity for freight logistics clients
Domain
Freight and logistics
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, data entry, prioritization, negotiation
Responsibilities
Answer inbound customer enquiries, update customers on freight movements, connect customers with internal teams, respond to email enquiries, communicate delays and updates, build relationships with customers and teammates
Seniority
Entry to Mid-level, individual contributor