Senior Associate, Change Management Executive, Customer Centre, Group CSH
Core
Develops and implements strategy to enhance user experience across different touchpoints in the Customer Centre, driving continuous improvement and service excellence.
Role type
Senior Associate, Change Management Executive
Builds
Customer-centric campaigns and transformation efforts within the Customer Centre
Domain
Banking / Customer Experience
Deliverable
product features
Required skills
Strategic problem solving, Project management, Human-centered design, Design thinking facilitation, Customer journey mapping, Process improvement, Gen AI application, Data analysis
Preferred skills
Stakeholder relationship management, Leadership, Independent work
Technologies
MS Office tools, Customer Centre systems
