Mitarbeiter Verkaufsinnendienst mit Kundenbetreuun
Core
Processing customer orders and quotes, coordinating with procurement and engineering, monitoring delivery schedules, and managing a defined customer portfolio.
Role type
Sales Operations Specialist (Account Management)
Builds
Order fulfillment and customer service processes
Domain
Industrial manufacturing / International trade
Required skills
Order processing, CRM/ERP system proficiency, Export compliance, Customer account management, Data analysis, Return handling
Preferred skills
Sales training, Business administration background, Technical training
Technologies
MS-Office, CRM systems, ERP systems
Responsibilities
Processing customer orders and quotes in ERP/CRM systems, Coordinating price and technical information with procurement and engineering, Monitoring delivery schedules with production planning, Managing a defined customer portfolio as primary contact, Analyzing quote success and customer development, Handling returns and complaints, Maintaining customer master data and forecasts
Seniority
Mid-level, hands-on IC