Customer Service Coordinator
Core
Process customer orders, handle phone inquiries, track shipments, and perform general office duties to support client relationships.
Role type
Customer Service Coordinator
Builds
Order management and client communication workflows
Domain
Sugar manufacturing / Consumer goods
Deliverable
client delivery
Required skills
Order entry, phone support, order tracking, documentation, product information knowledge
Preferred skills
Customer service experience, administrative experience, organizational skills, multitasking, office software proficiency
Responsibilities
Process and enter customer orders into the system, handle incoming client calls and address inquiries, follow up on orders for ETA updates, confirm order receipt and ensure accurate documentation, provide product or service information to clients, assist with general office tasks
