Customer Service Representative
Core
Customer service and administrative support for professional clients in the construction sector, managing orders from start to finish.
Role type
Customer Service Representative
Builds
Quotations and processed orders for an international construction solutions provider
Domain
Construction industry + Customer service
Deliverable
client delivery
Required skills
ERP system proficiency, administrative accuracy, telephone and email communication, commercial insight, order status tracking, complaint handling, cross-functional collaboration
Preferred skills
Technical product knowledge
Responsibilities
Answering client questions via phone and email, creating quotations, processing orders, verifying prices and delivery terms, informing clients on order progress, resolving issues with colleagues, following up on complaints, collaborating with sales, logistics, and production teams