Supervisor (a) de Reservas - Ibis São Bernardo do Campo (tricombo com Ibis Budget e Mercure)
Core
Lead and support the Reservations team to ensure service excellence, process agility, and data quality, contributing to a positive customer experience from the first contact.
Role type
Supervisor
Builds
Reservation management and customer service operations
Domain
Hospitality
Deliverable
product features
Required skills
Team leadership, Reservation management, Process monitoring, Data accuracy, Cross-functional collaboration, Performance analysis, Training and development, Policy compliance
Responsibilities
Supervise and guide the Reservations team in daily activities; Ensure quality and agility in customer, corporate, and partner service; Monitor reservations, rates, availability, and commercial conditions; Support the team in resolving complex customer requests; Track area indicators and identify improvement opportunities; Ensure accurate data entry and updates in systems; Collaborate with Revenue Management, Commercial, and Front Office areas; Conduct team alignments, training, and development follow-up; Ensure compliance with company standards, policies, and procedures.