Commercial Operations Specialist
Core
Support day-to-day customer service and order management activities, ensuring timely and accurate processing of customer orders from order receipt through delivery.
Role type
Commercial Operations Specialist
Builds
Order-to-cash operations and shipment execution
Domain
Logistics and Supply Chain
Required skills
Order processing, Customer service, Logistics coordination, Order tracking, Documentation management, Stakeholder liaison, Administrative support
Responsibilities
Handle customer service inquiries related to orders and deliveries, Process customer orders accurately in internal systems, Support end-to-end order-to-cash activities, Liaise with logistics and warehouse partners to coordinate deliveries, Monitor order status and follow up on delays, Assist in handling order amendments and returns, Maintain accurate records of customer interactions and shipment details
Seniority
Entry-level, hands-on IC
