Customer Success Manager, Strategic
Core
Manage a portfolio of multi-location veterinary practices using ezyVet software, acting as a trusted advisor to drive adoption, retention, and operational efficiency.
Role type
Strategic Customer Success Manager
Builds
Long-term success and operational efficiency for veterinary practices using ezyVet
Domain
Veterinary practice operations / SaaS adoption
Required skills
Veterinary practice operations knowledge, consultative coaching, cross-functional collaboration, technical troubleshooting, portfolio management
Preferred skills
Experience with ezyVet
Responsibilities
Advise customers on workflows and best practices, help navigate complex platform features, partner to understand practice goals, support retention and growth through proactive engagement, collaborate with Sales/Implementation/Product/Support teams
Seniority
Mid-level, hands-on IC