Learning & Quality Assurance Manager
Core
Lead Learning & Development initiatives and drive Leading Quality Assurance (LQA) standards to ensure consistent, high-quality guest experiences.
Role type
Learning & Quality Assurance Manager
Builds
Training programmes, service excellence standards, and guest experience quality
Domain
Hospitality / Hotel Operations
Required skills
Learning & Development strategy, Leading Quality Assurance (LQA), service standards, coaching, stakeholder management, action planning, audit management, employee engagement
Preferred skills
International hotel environment experience, facilitation, proactive management
Technologies
LQA frameworks, hotel service standards
Responsibilities
Lead and implement the hotel's Learning & Development strategy; Drive implementation and continuous improvement of LQA and service standards; Conduct quality reviews and work with department leaders on action plans; Develop and facilitate training and service excellence programmes; Partner with Heads of Department to identify learning needs; Monitor training effectiveness and quality performance; Prepare the hotel for LQA assessments; Promote a culture of service excellence and continuous improvement.