IT Service Desk Analyst I
Hybrid · United StatesNo visa sponsorship
Core
Resolve technical issues and deliver application support, training, and problem resolution for Philips Ambulatory Monitoring & Diagnostic (AM&D) business operations.
Role type
IT Service Desk Analyst
Builds
Incident resolution and user support for AM&D applications and AWS Workspaces
Domain
Health technology / IT Service Management
Deliverable
client delivery
Required skills
ticketing systems, MS products, Windows OS, AWS, user account management, troubleshooting, ITIL, Root Cause Analysis
Responsibilities
Handling high volume of incidents and service requests via phone and email, performing troubleshooting for AWS Workspaces and Philips applications, creating and managing incidents and knowledge base articles, participating in team standups, covering weekend on-call rotation
