Duty Manager
Core
Oversees all property operations, manages guest relations, and leads front desk teams to ensure high levels of hospitality and service.
Role type
Senior IC hotel operations manager
Builds
Guest experiences and operational stability for Autograph Collection hotels
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, conflict resolution, financial management, employee coaching, policy implementation, crisis management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise and manage front desk and guest services employees; Handle guest complaints and resolve disputes; Implement property policies and service programs; Manage payroll administration and operational budgets; Conduct employee training and performance appraisals; Maintain high visibility in public areas during peak times.
Seniority
Senior, hands-on IC