Guest Relations Agent - Tivoli President Milano Hotel
Core
Ensure guests an unforgettable, refined, and luxurious experience from first contact to the end of their stay.
Role type
Guest Relations Agent
Builds
Guest experiences and service standards for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest service, problem solving, upselling, VIP handling, feedback analysis, cross-department collaboration, local destination knowledge
Preferred skills
Hospitality management education, international experience, multilingualism, adaptability, multitasking
Technologies
None stated
Responsibilities
Welcome guests and assist with check-in procedures, respond promptly to guest requests and resolve issues, assist the Guest Relations Manager with quality standards and guest feedback, create positive relationships with guests and recognize VIPs, collect and analyze guest feedback to improve experience, coordinate services with various hotel departments, maintain accurate guest profiles, identify upselling opportunities, support the Manager with business activities and event preparation