Front Office Manager - Excelsior Hotel gallia
Core
Managing all front office functions including Bell Staff, Switchboard, Guest Services, and Retail/Gift Shop to drive guest satisfaction and financial performance.
Role type
Front Office Manager
Builds
Guest arrival and departure procedures, daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, budget management, guest relations, operational planning, performance management, policy compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise and manage front office staff, manage departmental budget and expenses, handle guest complaints and ensure service standards, conduct performance appraisals and hiring, ensure compliance with policies and procedures
Seniority
Mid-level manager