Operations Services Agent (60%-100%)
Core
Administrative support for customer inquiries, billing, and claims processing for a car rental franchise.
Role type
Operations Services Agent
Builds
Customer service interactions and administrative documentation for Enterprise Mobility brands
Domain
Automotive / Car Rental
Deliverable
client delivery
Required skills
Customer service, billing administration, claims processing, data analysis, process improvement
Preferred skills
German, English, additional languages
Technologies
None stated
Responsibilities
Handle customer inquiries and complaints via phone and email, process and mail customer invoices, support damage and fine processing, collect and analyze customer feedback, implement process improvement ideas