Italian Customer Support Agent | Courier Services - Work In Athens, Greece
Core
Italian-speaking customer support agent handling logistics and delivery inquiries for a courier network.
Role type
Customer Support Agent (Logistics)
Builds
Client support and shipment tracking for a global delivery network
Domain
Logistics & Supply Chain
Deliverable
client delivery
Required skills
Italian (native/fluent), English (proficient), problem-solving, customer service, logistics knowledge
Preferred skills
Experience in logistics/supply chain, dynamic environment adaptability
Technologies
Internal management systems
Responsibilities
Act as primary contact for Italian-speaking clients, monitor and troubleshoot shipment statuses, coordinate with international courier teams, provide support via phone/email/chat, maintain interaction logs, identify process improvement opportunities, ensure SLA compliance