Customer Service Coordinator
Core
Manage customer claims and complaints related to deliveries across Europe, the Middle East, South America, and Asia while supporting colleagues during absences.
Role type
Customer Service Coordinator
Builds
Efficient resolution of customer issues and continuity of service
Domain
Supply Chain / Logistics
Deliverable
dashboards & analysis
Required skills
Claims management, KPI monitoring, Reporting, Stakeholder communication, Documentation management, Process compliance
Responsibilities
Manage customer complaints in collaboration with Quality, Manage the customer claims process from receipt to closure, Liaise with the Quality team regarding claim assessment, Maintain KPIs and reporting to monitor team performance, Provide backup support for Customer Service colleagues, Provide administrative and operational support to Customer Service and Commercial teams
