Front Desk Agent - Castelfalfi
Core
Greet and assist guests at the hotel reception, handling check-in/out, reservations, and guest requests to ensure a high-quality service experience.
Role type
Front Desk Agent
Builds
Guest check-in/out processes, reservations, and guest service interactions
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, documentation preparation, problem solving, MS Office, PMS
Preferred skills
Italian, English, additional foreign languages, Protel system knowledge
Responsibilities
Greet and welcome guests, manage guest reservations and spa/restaurant bookings, maintain reception area organization, prepare guest registration documents, record guest preferences in software, assist with check-out, handle guest complaints, manage cash transactions, ensure billing accuracy.
Seniority
Mid-level, 2+ years experience