CUSTOMER CARE OPERATOR
Core
Managing customer and partner requests, including inquiries, complaints, and credit notes, across phone and email channels to ensure effective support and order resolution.
Role type
Customer Care Operator
Builds
Customer support workflows and order resolution processes
Domain
Pharmaceutical industry
Deliverable
client delivery
Required skills
Analytical skills, attention to detail, customer orientation, listening skills, prioritization, team collaboration
Preferred skills
SAP, Salesforce
Responsibilities
Receive and manage customer and partner requests via phone and email; analyze requests and route them to competent teams via tickets; monitor request flow until closure; interface with commercial teams for new client/contract/pricing information.
Seniority
Entry-level to Junior