Change and Business Readiness Coordinator
Core
Coordinate business readiness activities, impact assessments, and implementation planning to ensure operational teams are prepared for change initiatives across Customer & Services.
Role type
Change and Business Readiness Coordinator
Builds
Operational readiness plans, implementation documentation, and change calendars for the Customer & Services function.
Domain
Public sector / Land transport / Customer services
Deliverable
dashboards & analysis
Required skills
Business impact assessment, readiness planning, stakeholder engagement, process documentation, risk monitoring, report preparation, Microsoft 365, business analysis
Preferred skills
Customer service environment experience, regulatory environment experience, training in change management or business analysis, Te Ao Māori knowledge, Te Tiriti o Waitangi knowledge
Responsibilities
Coordinate business impact assessments across people, processes, systems, and services; support readiness assessments and implementation planning; gather and document business requirements, impacts, and risks; maintain readiness plans and change calendars; monitor and report on risks and readiness actions; prepare briefing materials and process documentation.
