Guest Services Supervisor
Core
Support the Office Manager to ensure smooth Guest Services operations, providing leadership for reservations, merchandise, and photography sales while maintaining high customer service standards.
Role type
Guest Services Supervisor (Tourism/Adventure)
Builds
Zipline tours, merchandise, and photography products for adventure tourists
Domain
Adventure tourism and eco-adventure
Deliverable
product features
Required skills
Supervisory experience, travel/tourism experience, organizational skills, time management, computer skills, booking system troubleshooting, leadership, problem-solving, safety regulations knowledge
Preferred skills
Zipline operations experience
Technologies
Microsoft Office, reservation systems, Zaui Booking System, BambooHR
Responsibilities
Hire staff and manage recruitment, handle guest complaints and escalations, manage daily desk operations and scheduling, achieve sales targets for merchandise and photos, oversee inventory and cash handling, provide mentorship and performance reviews to the team.
Seniority
Mid-level Supervisor