Head of Services
Core
Lead a national team delivering Managed and Professional Services to Enterprise, Commercial, and Government customers, driving strategy, operational excellence, and customer outcomes.
Role type
Senior leadership (Head of Services)
Builds
Scalable services operating model and customer engagement frameworks
Domain
Technology Services / Managed Services / Professional Services
Deliverable
client delivery
Required skills
Strategic planning, financial management, team scaling, stakeholder management, operational excellence, commercial performance, leadership coaching
Responsibilities
Lead national Services organisation, drive customer satisfaction and retention, own Managed and Professional Services performance, develop and execute Services strategy, establish service delivery frameworks, lead service reporting and continuous improvement, build relationships with key customers and stakeholders, drive utilisation and profitability, coach and develop leadership team, partner with Sales, Product, Operations and Software teams
