Head of Services
Core
Lead a national team delivering Managed and Professional Services to Enterprise, Commercial, and Government markets, driving customer outcomes and organizational growth.
Role type
Senior leadership (Head of Services)
Builds
Scalable service delivery frameworks and high-performing teams across New Zealand
Domain
Technology Services / Managed Services / Professional Services
Deliverable
client delivery
Required skills
Strategic planning, financial management, team scaling, stakeholder engagement, operational excellence, commercial performance, coaching
Preferred skills
Experience in distributed teams, government sector knowledge
Responsibilities
Lead national Services organisation, drive customer satisfaction and retention, own service performance, develop and execute strategy, establish delivery frameworks, lead reporting and continuous improvement, build stakeholder relationships, drive profitability, coach leadership team, partner with Sales/Product/Operations
Seniority
Senior, executive leadership
