Change and Business Readiness Lead
Core
Lead business impact assessments, readiness planning, and implementation activities to ensure operational teams are prepared for change across Customer & Services.
Role type
Senior Change & Business Readiness Lead
Builds
Sustainable change outcomes and operational readiness for diverse portfolio initiatives
Domain
Public sector / Land transport / Customer services
Required skills
Business impact assessment, readiness planning, stakeholder engagement, process improvement, risk management, analytical thinking, change implementation, operating model design, trusted advisory
Preferred skills
Customer service experience, regulatory environment knowledge, public sector experience, business analysis training, continuous improvement methodologies, Te Ao Māori knowledge
Technologies
None stated
Responsibilities
Lead complex business impact assessments across people, processes, technology, customers and service delivery; Lead readiness assessments and planning activities; Facilitate design and delivery of implementation approaches; Build strong relationships with leaders and stakeholders; Provide high-quality reporting and recommendations; Identify and manage complex dependencies, risks and issues
Seniority
Senior, hands-on IC
