Field Ops Supervisor - (Holland, OH)
Core
Guide and support daily activities of the GGE-Field Operations team, coordinating VFT preparation, onboarding, scheduling, travel, and leading escalations for project and non-project work.
Role type
Field Operations Supervisor (Team Lead)
Builds
Field delivery operations for project and non-project jobs
Domain
Technology services / Field Operations
Required skills
Operational planning, scheduling, workforce management, dispatch optimization, people leadership, conflict resolution, analytical skills, problem-solving, Microsoft Office proficiency
Preferred skills
Experience managing dispatch/call intake teams, experience scheduling on-site resources, supervisory experience
Technologies
Microsoft Office (Excel, Outlook), custom software systems/portals
Responsibilities
Guide and manage daily work of the field operations team; coordinate VFT preparation and onboarding; schedule VFTs and manage travel preparation; manage and respond to escalations; track business metrics and KPIs; maintain and enforce guidelines and policies.
Seniority
Mid-level, hands-on IC