Customer Service Agent
Core
Own and manage the customer experience for an assigned portfolio, ensuring smooth execution of the end-to-end logistics lifecycle and timely issue resolution.
Role type
Customer Service Agent (Logistics)
Builds
End-to-end logistics lifecycle execution for assigned customers
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Logistics/Transportation experience, B2 English, Intermediate/Advanced Excel, Communication, Microsoft tools (Outlook, Teams, One drive)
Preferred skills
International Trade, Logistics/Transportation Engineering, Business Administration
Responsibilities
Act as the first point of contact for customers' needs, handle exception issues and resolutions, lead root cause analysis, respond to customer enquiries honouring SLA, prepare and present MBR/QBR to customer, identify and execute upselling opportunities, proactively follow up on shipment status, drive service delivery excellence and business efficiency.