Regional Service Cost & Management Support Manager (Korean Speaking)
Core
Drive service cost efficiency, coordinate regional service operations, and provide management insights for Samsung's Southeast Asia and Oceania region.
Role type
Senior IC service cost & management support manager
Builds
Service cost savings initiatives, operational dashboards, and quality performance reports for Samsung Care+
Domain
Consumer electronics / Service operations
Deliverable
dashboards & analysis
Required skills
Service cost management, KPI monitoring, data analysis, project coordination, P&L reporting, process improvement
Preferred skills
SAP, Tableau, AI tools, Multi Parts Usage (MPU) initiatives
Technologies
SAP, Tableau, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Responsibilities
Monitor service cost KPIs and identify cost efficiency opportunities; Coordinate component repair guidelines and resolve repair-related issues; Consolidate operational data into dashboards and monthly reports; Support regional MX Samsung Care+ operations and quality monitoring; Lead or contribute to regional service operation projects.
Seniority
Senior, hands-on IC