Air Freight Customer Program Manager
Core
Manage top air freight customers at country level, ensuring service quality, performance, and operational improvements across EU/US/AP regions.
Role type
Senior Customer Program Manager (Air Freight)
Builds
Operational excellence and service performance for key air freight accounts
Domain
Logistics / Air Freight
Deliverable
client delivery
Required skills
Customer account management, operational escalations handling, business review leadership, project rollout management, continuous improvement (Gemba, CIPs), performance analysis, stakeholder coordination, problem resolution, relationship development, process monitoring, report requirements review
Preferred skills
Freight industry knowledge