Customer Service Coordinator (m/w/d)
Core
Handling customer orders, master data, complaints, and payments via SAP while providing phone, written, and in-person support to existing and new national and international customers.
Role type
Customer Service Coordinator
Builds
Customer service operations for a logistics service provider
Domain
Logistics
Deliverable
dashboards & analysis
Required skills
SAP, order processing, customer data management, complaint handling, payment processing, phone support, written communication, in-person consultation, report creation
Preferred skills
Commercial training, prior customer service experience, technical understanding
Responsibilities
Process customer orders, manage customer master data, handle complaints and payments, provide customer support via phone/written/in-person, collaborate with sales and operational departments, create reports