MitarbeiterIn Servicedisposition & -administration 100%
Core
Planning and dispatching service technicians for coffee machine repairs, first-level customer support, and general service administration.
Role type
Service Operations & Administration Specialist
Builds
Dispatch schedules for service technicians and manages customer service requests for professional coffee machines
Domain
Manufacturing / After-sales service / Coffee equipment
Required skills
ERP systems (Microsoft Dynamics 365), CRM tools (Salesforce/ServiceMax), MS Excel, structured coordination, technical affinity
Preferred skills
Customer service experience, Italian language skills
Technologies
Microsoft Dynamics 365, Salesforce, ServiceMax, MS Office
Responsibilities
Planning and dispatching service technicians, handling customer orders and scheduling appointments, conducting vehicle inventories with technicians, reviewing common service incidents for quality assurance, processing general service administration tasks
Seniority
Entry to Mid-level
