Vice President, Client Onboarding
Core
Lead and manage the Asia TTS Onboarding Operations team, overseeing end-to-end account servicing, maintenance, and offboarding for clients served out of India.
Role type
Senior Individual Contributor (Team Lead/Manager)
Builds
Account opening, maintenance, and offboarding processes for Treasury and Trade Solutions (TTS)
Domain
Banking / Financial Services / Trade Finance
Required skills
Team management, project management, regulatory compliance, risk mitigation, process improvement, stakeholder liaison, SLA management, financial cost management, coaching and talent development
Preferred skills
Experience with staggered shifts/weekend work, advanced execution in multi-tasking, system testing and rollout exposure
Technologies
N/A
Responsibilities
Manage performance of team leads and day-to-day operational tasks; ensure service quality and adherence to SLAs; oversee country process and liaison with stakeholders; determine new work procedures and analyze complex issues; manage cross-functional relationships; provide oversight on regulatory reporting and new initiative implementation.
Seniority
Senior, hands-on IC (Vice President/Internal Sr Mgr)