Teamleiter Kundenservice (m/w/d) - Customer Service
On-site
Core
Leading and managing a customer service team to ensure reliable operations, high service quality, and employee development within an insurance company.
Role type
Customer Service Team Lead
Builds
Customer service operations and team performance
Domain
Insurance / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, operational management, employee coaching, KPI analysis, process improvement, onboarding, shift management
Preferred skills
Experience in service centers, structured decision-making, communication
Technologies
None stated
Responsibilities
Lead and manage a customer service team, organize and control daily operations, motivate and develop employees, ensure quality and service targets, analyze KPIs, implement quality management processes, onboard new staff, manage shift responsibility
Seniority
Mid-level manager