Team Leader (Coordinador/a) Call Center con Gallego- Remoto
Core
Team Leader managing a customer support team handling first and second-line inquiries via phone, chat, and email for a multinational e-commerce and digital services company.
Role type
Team Leader (Coordinador/a) Call Center
Builds
Customer support operations for e-commerce and digital services (Alexa, Prime Video, Kindle, Fire TV)
Domain
E-commerce and Digital Services
Required skills
Native or C1 Galician, Residency in Galicia, Call Center coordination experience (6+ months), Google Sheets, Excel, CRM tools, Team motivation, Conflict resolution, Time management, Data analysis
Preferred skills
Leadership, Assertive communication, Coaching, Adaptability
Technologies
Google Sheets, Excel, CRM
Responsibilities
Manage team presence, permissions, and vacations; Monitor agent performance for quality assurance; Train agents on procedures and tools; Generate administrative reports and measure quantitative/qualitative variables; Resolve incidents and mediate conflicts.
Seniority
Mid-level, hands-on IC
