Guest Relation Executive
Core
First point of contact for guests at a premium restaurant, rooftop cafe, and banquet venue, responsible for welcoming guests, managing reservations, and ensuring a smooth dining experience.
Role type
Guest Relations Executive (Hostess)
Builds
Memorable dining experiences for restaurant guests
Domain
Hospitality / Fine Dining
Deliverable
product features
Required skills
Guest greeting, table reservation management, waitlist coordination, guest feedback collection, conflict resolution, brand representation
Preferred skills
Prior experience in hospitality or fine dining, hospitality degree/diploma
Technologies
None
Responsibilities
Warmly greet all guests upon arrival, manage table reservations and escort guests to tables, manage the waitlist during peak hours, gather guest feedback and address minor requests, coordinate with service staff and floor managers, uphold premium service standards and grooming guidelines