Regional Service Cost & Management Support Manager (Korean Speaking)
Core
Drive service cost efficiency, coordinate regional service operations, and provide management insights for Samsung's Southeast Asia and Oceania region.
Role type
Senior regional service cost and operations manager
Builds
Service cost savings initiatives, operational dashboards, and quality performance reports for Samsung Care+
Domain
Consumer electronics / Service operations
Deliverable
dashboards & analysis
Required skills
Service cost management, KPI monitoring, data analysis, project coordination, P&L reporting, process improvement
Preferred skills
SAP, Tableau, AI tools, P&L reporting experience
Technologies
Microsoft Excel, PowerPoint, Word, SAP, Tableau
Responsibilities
Monitor service cost KPIs and identify efficiency opportunities; Consolidate operational data into dashboards and monthly reports; Coordinate component repair guidelines and resolve regional repair issues; Lead regional service operation projects; Support Samsung Care+ operations and new model launch quality monitoring.
Seniority
Senior, hands-on IC
