Order Management Coordinator
Core
Interface between Smith+Nephew and customers by managing surgical case bookings, orders, billing, and logistics to support hospitals and healthcare customers.
Role type
Order Management Coordinator
Builds
Surgical case bookings, customer orders, billing transactions, and logistics fulfillment
Domain
Medical devices / Healthcare supply chain
Required skills
SAP, logistics, asset management, inventory planning, order processing, billing, quotation management, customer service, stakeholder coordination, data accuracy
Preferred skills
Medical devices experience, loaner/consignment inventory, surgical instrument sets, engineering/supply chain degree
Responsibilities
Manage and optimize case-bookings process; Process surgical case bookings, orders, billing, and quotations; Coordinate with sales, operations, warehouse, and logistics teams; Maintain accurate records in SAP; Resolve booking and service problems; Escalate risks regarding product availability and delivery; Support field sales personnel with product and delivery information.
Seniority
Individual Contributor