Delivery Lead Manager
Core
Design and manage employee data processes, coordinate HR activities, and drive people engagement programs for client accounts.
Role type
Senior Delivery Lead Manager (HR & Operations)
Builds
HR processes, employee engagement programs, and account-level talent solutions
Domain
Business Process Outsourcing (BPO) / Human Resources
Required skills
Business Process Design, Operations Management, Business Case Development, People Engagement, Client Reference Data Management, Problem Solving, Quality Management, Service Quality Management, Business Operations Management, Process Architecture
Preferred skills
Multi-cultural awareness, Critical Thinking, Strong analytical skills, Ability to perform under pressure
Technologies
Microsoft Excel
Responsibilities
Design employee data processes to manage employment records and transactions; Coordinate and deliver HR activities across the account; Drive employee engagement and retention programs; Advise client leadership on HR aspects of business strategies; Manage large to medium-sized teams or work efforts.
Seniority
Senior, hands-on IC