Business Interlock Analyst
Core
Deliver end-to-end process training for US healthcare operations, including new hire and refresher training on concepts and tools across 7 applications.
Role type
Instructor-Led Training (ILT) Specialist
Builds
Training programs, SOPs, process decks, job aids, and assessments for US healthcare operations
Domain
Healthcare operations / Business Process Outsourcing (BPO)
Required skills
US health process knowledge, international BPO experience, training delivery, material development, classroom/virtual/on-the-job instruction, process orientation
Preferred skills
Written and verbal communication, ability to work under pressure, team collaboration, client relationship building
Technologies
7 applications (specific names not listed)
Responsibilities
Deliver end-to-end process training for US healthcare operations, develop and maintain training materials including SOPs and job aids, conduct classroom, virtual, and on-the-job training sessions, support business RAMPs and transitions
Seniority
Mid-level individual contributor (3-5 years experience)
