Quality Assurance & Training Assistant Manager
Core
Support the QA/Training Manager in daily operations, team oversight, and delivering solution plans to ensure key metrics are achieved for clients.
Role type
Assistant Manager, Quality Assurance & Training
Builds
Quality assurance processes, training programs, and team performance metrics
Domain
Customer Service / Contact Center
Deliverable
dashboards & analysis
Required skills
Supervisory leadership, global team management, adult learning principles, quality auditing, performance coaching, corrective action planning, calibration facilitation, data analysis
Preferred skills
Post-secondary education, experience in fast-paced multi-location environments, business acumen, presentation skills
