Asst Port Exec (Customer Service) [Joining Bonus of $5,000 for Singaporeans and PRs]
Core
Primary point of contact for customers providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels.
Role type
Customer Service Representative (Logistics)
Builds
Customer success and high service levels in logistics operations
Domain
Logistics and Freight Forwarding
Deliverable
client delivery
Required skills
Customer inquiry handling, shipment tracking, service request creation, stakeholder coordination, claims investigation support, logistics documentation familiarity, Microsoft Office proficiency
Preferred skills
Prior experience in logistics or freight forwarding
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