Community Manager
Core
Handle customer complaints and inquiries, manage support tickets, de-escalate conflicts, and foster an engaging community environment.
Role type
Community Manager (Customer Support)
Builds
Customer support operations and community engagement
Domain
Customer service / Community management
Deliverable
client delivery
Required skills
Conflict de-escalation, ticket management, multi-channel communication, time management, independent remote work, documentation
Preferred skills
Remote team collaboration, online community platform moderation, data-driven decision-making
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